Terms & Conditions
Clear, fair, and transparent policies governing our services. Last updated: July 2025.
1. Overview
These Terms & Conditions ("Terms") govern the use of services provided by DeepDivers ("we," "us," "our") through our website deepdivers.services and associated platforms.
By placing an order or engaging our services, you ("the Client") agree to these Terms in full. If you do not agree with any part of these Terms, please do not use our services.
2. Services
DeepDivers provides professional research support, data science solutions, content writing, development, and document formatting services as listed in our Service Catalog.
All services are performed by qualified professionals and are subject to the scope, budget, and timeline agreed upon during the quote process.
We reserve the right to decline any project that falls outside our expertise or violates ethical standards.
3. Pricing & Payment
All prices listed on our website are starting prices. Final pricing is determined based on project complexity, scope, and timeline.
Payment is processed securely through Payoneer. We accept credit cards, debit cards, bank transfers, and Payoneer balance. No Payoneer account is required for clients.
For project-based payments, full or partial payment is required before work begins, as agreed in the quote.
For milestone-based payments, payment is due upon completion of each agreed milestone.
Promotional discounts are applied at the time of quote and are subject to the promotional period. Discounts cannot be combined or applied retroactively.
4. Delivery Guarantees
Every project includes a clearly defined delivery timeline agreed upon before work begins.
We are committed to delivering all projects on or before the agreed deadline.
If we fail to deliver within the agreed timeline due to reasons within our control, the Client is entitled to a full or partial refund as outlined in our Refund Policy below.
Delivery timelines may be extended if the Client requests additional scope, provides materials late, or is unresponsive to required communications.
Deliverables are sent via email, WhatsApp, or the platform through which the order was placed.
5. Revision Policy
All projects include revisions to ensure Client satisfaction.
Starter plan projects include 1 round of revisions. Professional and Enterprise plan projects include unlimited revisions.
Revision requests must be submitted within 14 days of delivery.
Revisions must fall within the original project scope. Requests for additional features, expanded scope, or entirely new deliverables are treated as new projects and priced accordingly.
We commit to completing revisions within 1–3 business days of receiving the revision request, depending on complexity.
6. Refund Policy
We offer refunds under the following conditions:
Full Refund
If we fail to deliver the project entirely, or if the deliverable is fundamentally different from what was agreed upon and cannot be corrected through revisions.
Partial Refund
If we miss the agreed deadline by more than 5 business days (without prior agreement for extension), or if the deliverable requires significant rework beyond the agreed scope.
No Refund
If the Client changes their requirements after work has begun without mutual agreement, if the Client fails to respond to communications for more than 7 days during the project, or if the deliverable meets the originally agreed specifications.
Refund requests must be submitted within 14 days of delivery via email at support@deepdivers.services.
Refunds are processed within 5–10 business days through the original payment method.
7. Confidentiality
We treat all Client data, project materials, and communications as strictly confidential.
We will never share, publish, resell, or reuse any Client work, data, or intellectual property without explicit written consent.
All team members and collaborators are bound by non-disclosure obligations.
Upon project completion, Client data and files are retained for up to 30 days for revision purposes, after which they are permanently deleted upon request.
8. Intellectual Property
Upon full payment, all intellectual property rights to the deliverables are transferred to the Client.
We retain no ownership or usage rights over completed work after payment.
We may request permission to include anonymized project summaries in our portfolio. This is entirely optional and never done without Client consent.
9. Communication & Support
Our team is available 24/7 via email (support@deepdivers.services) and WhatsApp (+92 312 5065538).
We aim to respond to all inquiries within 2–4 hours during business hours (9 AM – 12 AM PKT).
Clients are expected to provide timely feedback and required materials to avoid delays in project delivery.
10. Limitation of Liability
DeepDivers provides services on a best-effort basis and does not guarantee specific academic outcomes such as journal acceptance, grades, or funding decisions.
Our liability is limited to the amount paid for the specific service in question.
We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
11. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date.
Continued use of our services after changes constitutes acceptance of the updated Terms.
Questions About Our Terms?
If you have any questions or concerns about these Terms & Conditions, please contact us at support@deepdivers.services or via WhatsApp.